Cancellation & Return

Cancellation And Return

Operated by Radical Techart Solution Private Limited

Website: https://www.radicaltechmart.com/

Last Updated: 28 October 2026

1. Introduction

Welcome to Radical TechMart, an online industrial products and instrumentation store operated by Radical Techart Solution Private Limited, hereinafter referred to as "Radical TechMart", "Radical TechArt", "Company", "we", "us" or "our".

We specialize in supplying industrial measuring instruments, sensors, controllers, automation products, data loggers, electrical equipment, testing instruments and related accessories.

We are committed to providing genuine products, accurate specifications and transparent customer service.

This Cancellation, Return, Replacement & Refund Policy explains the conditions and procedures applicable to order cancellations, product returns, replacements, refunds and related customer claims.

Due to the technical and application-specific nature of industrial instruments, certain products may have restrictions on discretionary cancellations and returns.

However, nothing in this policy excludes or limits any rights or remedies available to customers under applicable Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

Customers are encouraged to review this policy carefully before placing an order.

2. General Cancellation and Return Conditions

2.1. All orders are subject to product availability, specification verification, payment confirmation and order acceptance.

2.2. Customers are requested to verify product make, model number, technical specifications, quantity, pricing and delivery requirements before confirming an order.

2.3. Once an order has been accepted and processing, procurement, customization or dispatch arrangements have commenced, discretionary cancellation or modification may be restricted.

2.4. Change-of-mind returns are generally not offered for confirmed orders unless expressly agreed by the Company or required by applicable law.

2.5. Products that are defective, incorrectly supplied, damaged during delivery, materially different from agreed specifications or otherwise eligible for a remedy under applicable law will be handled through the appropriate return, replacement, repair or refund process.

2.6. Any product-specific cancellation or return restrictions will be communicated before order confirmation wherever applicable.

2.7. Additional terms expressly agreed in an accepted quotation or purchase order may apply, provided they do not conflict with mandatory legal requirements.

3. Order Cancellation Before Confirmation

3.1. Customers may request cancellation before an order has been formally accepted by the Company.

3.2. An online order acknowledgement or enquiry submission does not necessarily constitute final order acceptance.

3.3. If cancellation is requested before order acceptance and no binding procurement commitment has been agreed, the order may be cancelled without a cancellation charge.

3.4. Where payment has already been collected for an order that has not been accepted, the applicable amount will be refunded.

3.5. Customers should submit cancellation requests promptly through our authorized communication channels.

Email: [email protected]

Phone: +91 88662 08247

4. Cancellation After Order Confirmation

4.1. Once an order has been accepted and processing has commenced, cancellation requests will be reviewed according to the order status and product category.

4.2. For standard ready-stock products that have not been dispatched, cancellation may be permitted depending on whether the order has entered packing, processing or other committed fulfillment stages.

4.3. For products already dispatched, the request will be considered under the applicable return conditions rather than as an ordinary pre-dispatch cancellation.

4.4. For specially procured, imported, customized or made-to-order products, discretionary cancellation may not be available after the Company has commenced an agreed procurement or customization process.

4.5. Any restriction or permitted cancellation charge must comply with applicable law and the terms disclosed and accepted before purchase.

4.6. No cancellation charge will be imposed on a consumer contrary to Rule 4(8) of the Consumer Protection (E-Commerce) Rules, 2020, including its requirement concerning corresponding charges where the e-commerce entity cancels unilaterally.

4.7. Cancellation restrictions do not apply where the customer is legally entitled to cancellation, return or refund because of a defect, incorrect supply, material misdescription, qualifying delivery failure or another legally protected reason.

5. Special Procurement, Imported and Customized Products

Certain industrial products are sourced specifically against confirmed customer requirements.

These may include:

Imported measuring instruments
Specialized industrial sensors
Factory-configured controllers
Customized transmitters
Special measurement ranges
Instruments with specific output configurations
Non-standard industrial equipment
Made-to-order products
Products procured against confirmed purchase orders
Specially manufactured or calibrated instruments

5.1. Such products may be procured, manufactured or configured specifically for the customer.

5.2. Customers should carefully verify technical specifications before confirming these orders.

5.3. Discretionary cancellation or return may be restricted after the Company has initiated procurement, customization or manufacturing in accordance with the agreed order.

5.4. Any non-refundable commitments or cancellation conditions will be explained before the order is accepted.

5.5. If the Company cannot supply the agreed product, the customer will be offered a suitable alternative with their consent or an appropriate refund.

5.6. The Company will not substitute a different product, model or specification without obtaining customer approval.

5.7. Nothing in this section restricts remedies for defective, incorrect, misdescribed or otherwise legally non-conforming products.

6. Product Returns

Due to the technical nature of our products, returns are evaluated based on the reason for return and the applicable order conditions.

6.1. Returns Eligible for Review

Customers may request return, replacement or another applicable remedy in situations including:

Product received in a damaged condition
Incorrect product supplied
Incorrect model or variant delivered
Product materially different from agreed specifications
Product defective upon delivery
Missing accessories that were included in the confirmed order
Product not functioning as expressly represented
Other circumstances where return or refund is required under applicable law

6.2. Change-of-Mind Returns

Products purchased correctly and supplied according to the agreed specifications are generally not eligible for discretionary return merely because:

The customer no longer requires the product
The customer changes their purchase decision
The customer ordered an incorrect model independently
The customer's project is postponed or cancelled
The customer subsequently finds a different price elsewhere
The customer wishes to purchase another brand instead

Exceptions may be approved by the Company on a case-by-case basis.

These discretionary restrictions do not affect statutory remedies or claims arising from an incorrect recommendation or material representation expressly made by the Company.

6.3. Return Authorization

Customers should contact our support team before sending any product back.

Returned products must be accompanied by appropriate order identification and should be sent according to the return instructions provided by our team.

Unauthorized returns may experience processing delays.

7. Products Generally Not Eligible for Discretionary Returns

The following products are generally not eligible for change-of-mind returns unless expressly agreed by the Company:

Specially imported products
Made-to-order or customized products
Factory-configured instruments
Products procured against special customer requirements
Products modified according to customer instructions
Products damaged through customer misuse
Products physically altered after delivery
Products damaged through incorrect installation or unauthorized modification
Products with missing essential components caused by customer handling
Products used beyond reasonable inspection or testing for discretionary return purposes

These restrictions do not apply where return, replacement, repair or refund is required under applicable law.

Opening original packaging, installing a product for reasonable testing or discovering a defect after use will not automatically disqualify a customer from a legally valid claim.

8. Damaged Products and Transit Damage

8.1. We take reasonable care to package and dispatch products securely.

8.2. Customers are encouraged to inspect shipments promptly after delivery.

8.3. If a product is received in a visibly damaged condition, customers should contact us as soon as reasonably possible, preferably within 48 hours of delivery.

8.4. Customers are encouraged to provide:

Order number or invoice number
Product name and model number
Courier tracking number
Photographs of the outer packaging
Photographs showing the damaged product
A brief description of the damage
An unboxing video, if available

8.5. An unboxing video is recommended where practical but is not mandatory for exercising legally available rights.

8.6. We may coordinate with the courier, manufacturer or relevant service provider to investigate the reported damage.

8.7. Where transit damage is confirmed and a remedy is required, we will arrange an appropriate replacement, repair, refund or other legally available resolution.

8.8. The suggested 48-hour reporting period is intended to support prompt investigation and does not extinguish statutory rights relating to hidden damage or delayed discovery.

8.9. Customers should avoid operating visibly damaged industrial electrical equipment until it has been assessed for safety.

9. Wrong Product or Incorrect Model Delivered

9.1. If a customer receives a product different from the confirmed order, they should notify our support team.

9.2. Customers should provide the invoice number, product details and photographs of the item received where available.

9.3. We will compare the delivered product against the accepted order, quotation and relevant technical specifications.

9.4. If the Company has supplied the wrong product, we will arrange an appropriate correction, replacement or refund without unjustified charges to the customer.

9.5. If the originally ordered model is unavailable, a replacement with different specifications will require the customer's approval.

9.6. A customer will not be required to accept an alternative product without consent.

10. Defective or Non-Functional Products

10.1. If an instrument is defective or does not function as represented, customers may contact our technical support team.

10.2. We may request information reasonably necessary to identify the issue, including:

Product model number
Serial number, where available
Invoice details
Description of the fault
Power supply and input conditions
Application details
Photographs or videos
Relevant testing observations

10.3. Our technical team may suggest reasonable troubleshooting steps, where safe and appropriate.

10.4. Where necessary, the product may be examined by the Company, manufacturer or authorized service provider.

10.5. Product inspection may be used to determine whether the issue arises from a manufacturing defect, shipping damage, incorrect supply, installation conditions or another cause.

10.6. If a valid defect or non-conformity is established, appropriate remedies will be provided according to applicable law, warranty commitments and the circumstances of the claim.

10.7. These remedies may include repair, replacement, refund or another lawful resolution.

10.8. Manufacturer inspection procedures will not be used to unreasonably delay or deny statutory customer remedies.

11. Warranty Claims and After-Sales Service

11.1. Warranty coverage depends on the product, manufacturer and applicable warranty terms.

11.2. Customers should retain the purchase invoice and any warranty documentation supplied with the product.

11.3. Where applicable, warranty claims may require inspection by the original manufacturer or authorized service center.

11.4. Manufacturer warranty conditions may exclude faults caused by misuse, electrical overvoltage, unauthorized modification, accidental damage or operation outside specified conditions.

11.5. Such exclusions apply only to the extent supported by the applicable warranty and law.

11.6. Some warranty claims may be resolved through repair rather than replacement.

11.7. Where a product is not covered by warranty, any applicable inspection, repair or transportation charges will be communicated before proceeding.

11.8. Manufacturer warranty limitations do not remove the Company's independent legal obligations as a seller.

11.9. A defect identified after the initial delivery inspection period may still be eligible for warranty support or another remedy under applicable law.

11.10. For third-party branded products, the original manufacturer's written voluntary warranty ordinarily applies. Radical TechArt does not automatically provide an additional independent commercial warranty unless expressly confirmed in writing. Any express commitment made by the Company and applicable statutory rights remain unaffected.

11.11. For standalone sensors and probes, including RTD, PT100, PT1000, thermocouple, NTC and humidity sensing elements, Radical TechArt does not provide an independent commercial warranty unless expressly confirmed in writing. Any applicable original manufacturer warranty and statutory rights remain unaffected.

11.12. Unauthorized opening, dismantling, repairs, modifications, white labelling, relabelling or removal of original manufacturer identification may affect voluntary warranty or goodwill assistance under the applicable written terms and law. Approved private-label arrangements are governed by separately agreed written conditions. These restrictions do not automatically extinguish legally enforceable customer rights.

11.13. For third-party manufacturer warranty claims, Radical TechArt ordinarily assists with communication and coordination with the manufacturer or authorized service provider. The manufacturer's decision on its voluntary warranty does not independently determine any separate express obligation or statutory responsibility of Radical TechArt.

11.14. Where an inspection, repair, testing or transportation service is chargeable outside an applicable warranty, any charges will be communicated for customer approval before proceeding. No such charge will be imposed where an applicable legal remedy must be provided without additional cost.

12. Technical Specifications and Customer Selection

Industrial instruments are often selected according to specific technical requirements.

Customers should verify, where applicable:

Product make and model
Measurement range
Required accuracy
Operating voltage
Sensor type
Input and output configuration
Communication protocol
Mounting dimensions
Environmental protection rating
Required accessories
Calibration or certification requirements

12.1. Customers selecting products independently should ensure their required specifications are accurately communicated.

12.2. Where a customer orders an incorrect product despite receiving the correct agreed information, discretionary return may not be available.

12.3. Where the Company has supplied incorrect technical information or expressly recommended an unsuitable product based on accurately provided requirements, the customer may be entitled to an appropriate remedy.

12.4. Any dispute concerning specifications will be reviewed against the accepted quotation, written communication, product documentation and applicable law.

13. Calibration, Testing and Certification Services

13.1. Calibration, testing and certification services are provided only when expressly included in the product offering or confirmed quotation.

13.2. Additional charges may apply for services such as:

Calibration
Multi-point calibration
NABL-accredited calibration
Special testing
Inspection certificates
Certificate of Conformity
Special customer documentation

13.3. Once an agreed calibration or customization service has been completed, cancellation or refund of that service charge may be restricted where legally permissible and disclosed in advance.

13.4. If the service was not performed as agreed, the customer may be entitled to correction, repeat performance, refund or another applicable remedy.

13.5. Products that have undergone special testing or calibration are not automatically excluded from remedies for defects or incorrect supply.

14. Return Request Procedure

Customers wishing to request a return, replacement or refund should follow the procedure below.

Step 1: Contact Customer Support

Email: [email protected]

Phone: +91 88662 08247

Step 2: Share Order Information

Please provide:

Customer or company name
Order number or invoice number
Product make and model
Date of delivery
Reason for the request
Relevant photographs or videos, where available

Step 3: Initial Review

Our team will review the request and may seek additional information or arrange reasonable troubleshooting.

Step 4: Return Instructions

Where product inspection or return is required, we will provide appropriate packing, shipping or pickup instructions.

Step 5: Inspection and Resolution

The product may be inspected to establish the relevant facts.

The customer will be informed of the outcome and the applicable replacement, repair, refund or other resolution.

Important: Customers should not send a product to our office or warehouse before obtaining the appropriate return instructions.

This procedure will not be used to obstruct a customer's lawful right to complain or seek a remedy.

15. Return Packaging and Shipping Requirements

15.1. Customers should use appropriate packaging to protect instruments during return transportation.

15.2. Where reasonably available, returned products should include:

Original product
Supplied accessories
Relevant manuals
Purchase invoice or order reference
Applicable warranty documents
Other items necessary for inspection

15.3. Customers are encouraged to retain manufacturer packaging until they have checked the product.

15.4. Missing original packaging alone will not invalidate a legally protected claim.

15.5. Where return shipping is arranged by the Company, customers will be provided with relevant courier or collection instructions.

15.6. Customers should not knowingly send hazardous, energized or unsafe equipment without disclosing the relevant condition and following applicable transport requirements.

16. Return Shipping Charges

16.1. Where a return results from an incorrect product supplied by the Company, confirmed transit damage, an eligible defect or another reason for which the Company is responsible, reasonable return shipping charges will be arranged or reimbursed as required by applicable law.

16.2. For discretionary returns accepted by agreement, the allocation of return shipping charges will be disclosed before the return is approved.

16.3. Where a customer independently arranges return transportation without following provided instructions, reimbursement of reasonable charges will be assessed according to the circumstances and applicable law.

16.4. Customers will not be charged undisclosed or unjustified return transportation fees.

16.5. Additional freight costs directly caused by an incorrect address or other customer-provided delivery error may be considered where legally permissible and appropriately disclosed.

17. Replacement Policy

17.1. Replacement may be offered where a product is defective, damaged, incorrectly supplied or otherwise eligible for replacement.

17.2. Where possible, replacement will be made with the same product model and agreed specifications.

17.3. If the original product is unavailable, we may offer an alternative product for customer approval.

17.4. Customers are not obligated to accept a different model or specification without agreement.

17.5. Replacement processing time depends on stock availability, any reasonably necessary inspection and applicable logistics arrangements.

17.6. Where a replacement cannot reasonably be provided, an applicable refund or other lawful remedy will be considered.

17.7. Replacement shipping costs for Company-attributable errors or legally protected claims will be handled according to applicable law.

18. Refund Eligibility

Refunds may be approved in circumstances including:

Order cancelled before acceptance
Company unable to fulfill an accepted order
Confirmed incorrect product supplied
Eligible product defect or non-conformity
Confirmed delivery loss or qualifying non-delivery
Materially incorrect product description or agreed specifications
Qualifying delayed delivery
Other cases where a refund is required under applicable law
Discretionary cancellation or return expressly approved by the Company

Refunds will be determined according to the nature of the transaction, applicable legal rights and the confirmed order terms.

A request for refund will not be rejected solely because a product has been opened or reasonably tested where such action was necessary to discover a legitimate defect.

19. Refund Processing and Timeline

19.1. Once a refund is approved, we will communicate the refund amount and applicable processing details.

19.2. Approved refunds will ordinarily be initiated within seven working days after the refund decision and completion of any reasonably necessary verification, or sooner where required by applicable law.

19.3. Refunds will normally be processed through the original payment method used for the purchase.

19.4. Where the original payment method cannot be used, another lawful method may be agreed with the customer.

19.5. Actual credit time may depend on the customer's bank, payment gateway, card network or payment service provider.

19.6. Refunds will be processed within any shorter mandatory timeline prescribed by applicable law or competent authority.

19.7. Customers may contact our support team if an approved refund has not been received within the communicated period.

20. Refund Amount and Deductions

20.1. Where a full refund is due because the Company cannot fulfill an order, the amount paid for the unfulfilled order, including applicable prepaid charges, will be refunded.

20.2. For eligible returns involving defects, incorrect supply or another reason attributable to the Company, refunds will be calculated according to applicable law and the nature of the claim.

20.3. No unjustified deduction will be made for processing fees, packaging, original freight or return freight where the customer is legally entitled to a full refund.

20.4. In discretionary cancellations or returns, any legally permissible deduction must be clearly disclosed, appropriately agreed and consistent with applicable consumer protection rules.

20.5. Refunds may include applicable GST adjustments in accordance with Indian tax requirements.

20.6. Where only part of an order is cancelled or returned, the corresponding refund will be calculated based on the affected items and any relevant lawful adjustments.

21. Cancellation or Non-Fulfillment by the Company

We may be unable to fulfill an order for reasons including:

Product discontinuation
Unavailability from suppliers
Genuine stock discrepancies
Material catalogue or pricing errors
Import or regulatory restrictions
Inability to obtain the confirmed product
Other legitimate fulfillment issues

21.1. If an order cannot be accepted or fulfilled, we will notify the customer.

21.2. We may offer an alternative product, subject to customer approval.

21.3. If the customer does not accept an alternative, or an appropriate alternative is unavailable, the payment for the unfulfilled order will be refunded.

21.4. No unilateral product substitution will be made without customer approval.

21.5. The Company's inability to supply a product will not justify an arbitrary cancellation deduction from a legally due refund.

22. Delayed Delivery and Non-Delivery

22.1. Dispatch and delivery timelines depend on product availability, procurement requirements and logistics arrangements.

22.2. Estimated delivery timelines and committed delivery dates will be distinguished in the confirmed order information.

22.3. If an expressly committed delivery schedule cannot be met, we will inform the customer and offer appropriate options.

22.4. Where delivery is late and the customer is entitled to return or refund under applicable consumer protection law, the applicable remedy will be provided.

22.5. Any statutory exception relating to force majeure will apply only where the relevant legal conditions are satisfied.

22.6. Where a shipment is confirmed lost and the Company remains responsible for delivery under the confirmed order terms and applicable law, an appropriate replacement or refund will be arranged. Where transit risk has validly transferred to the customer under an expressly agreed delivery arrangement, responsibility for loss will be determined by that agreement and applicable law. Such an arrangement does not remove any Company responsibility for incorrect supply, inadequate packaging or other matters attributable to the Company.

22.7. Detailed delivery conditions are available in our Shipping Policy.

Shipping Policy:

https://www.radicaltechmart.com/shipping-policy

23. Business, Wholesale and Bulk Orders

23.1. We supply industrial instruments to businesses, manufacturers, contractors, system integrators, distributors, resellers and individual customers.

23.2. Large-quantity purchases and business procurement orders may be subject to expressly agreed commercial terms.

23.3. Such terms may address product specifications, payment arrangements, special procurement, cancellation eligibility and delivery schedules.

23.4. Business customers should carefully verify their purchase orders and technical requirements before issuing final approval.

23.5. Whether a particular purchase qualifies for statutory consumer protection depends on the circumstances and applicable law.

23.6. Nothing in this policy excludes rights legally available to eligible consumers.

24. Customer Complaints and Grievance Redressal

We aim to handle cancellation, return, replacement and refund concerns fairly and transparently.

Customers may raise complaints relating to:

Order cancellations
Delayed refunds
Defective products
Incorrect product delivery
Missing products
Transit damage
Warranty disputes
Replacement delays
Other order-related concerns

Customer Support

Email: [email protected]

Phone: +91 88662 08247

Business Address:

A-315, Swagat Rainforest 2, Below Spices and Herbs Restaurant, Gandhinagar, Gujarat, India, 382421.

Formal consumer complaints will be acknowledged within 48 hours of receipt and redressed within one month, in accordance with applicable e-commerce requirements.

A complaint reference or record, including a copy of the complaint as recorded by the grievance officer, will be provided where required by applicable law.

Where the customer is dissatisfied with the resolution, they may approach the appropriate consumer grievance authority.

National Consumer Helpline:

https://consumerhelpline.gov.in/

25. Changes to This Policy

25.1. We may update this Cancellation, Return, Replacement & Refund Policy to reflect changes in business operations, product categories, customer service procedures or applicable laws.

25.2. Updated policies will be published on this page with the relevant revision date.

25.3. Changes will ordinarily apply prospectively and will not retrospectively alter accepted order terms without an appropriate lawful basis or necessary agreement.

25.4. Customers are encouraged to review the applicable policy before making a purchase.

26. Related Policies

This policy should be read together with our other applicable website policies.

Terms & Conditions:

https://www.radicaltechmart.com/terms