1. Order Cancellation: a. Customers have the right to cancel their order within a specified period after placing it. The cancellation period and any applicable charges or fees will be clearly communicated during the checkout process. b. If the cancellation is requested within the specified cancellation period, we will initiate the refund process as per our Refund Policy. However, any charges or fees associated with payment processing or transaction fees may be non-refundable.

2. Return Policy: a. Customers have the right to return products within a specified period after receiving them, subject to certain conditions. b. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when received. Customers may be required to provide proof of purchase or other relevant information to initiate the return process. c. Certain products may be exempt from being returned due to hygiene or safety reasons, such as personal care items, perishable goods, or customized products. These exemptions will be clearly communicated on our online store. d. Return shipping charges may be the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). e. The return period and any additional conditions or instructions for returns will be clearly communicated on our online store.

3. Refund Policy: a. Once the returned product is received and inspected, we will notify the customer regarding the approval or rejection of the refund. b. If the refund is approved, we will initiate the refund process as per our refund method policy. The refund may be issued in the same form of payment used during the original purchase or through an alternative method agreed upon by both parties. c. Refunds may be subject to deductions for any applicable charges, fees, or shipping costs associated with the original purchase or return process. d. The timeframe for processing and receiving the refund may vary depending on the payment method and financial institution involved. We will make reasonable efforts to process refunds promptly.

4. Modifications: We reserve the right to modify, update, or change this Cancellation & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on the online store. Customers are encouraged to review this Cancellation & Return Policy periodically to stay informed of any updates or changes.

By making a purchase and using our online store, customers acknowledge that they have read, understood, and agreed to the terms and conditions outlined in this Cancellation & Return Policy. If customers do not agree with any part of this policy, they should refrain from making a purchase through our online store.