Last Updated: 28 October 2026

Welcome to Radical TechMart, an online industrial marketplace operated by Radical Techart Solution Private Limited.

At Radical TechMart, we are committed to providing transparent, reliable and secure payment options for customers purchasing industrial instruments, automation products, electrical equipment, measuring devices and related products.

This Payment & Security Policy explains our accepted payment methods, advance payment requirements, payment verification, transaction security and refund procedures.

1. Accepted Payment Methods

We offer convenient payment options for customers placing orders through our website or directly with our sales team.

Depending on availability and the payment options enabled for a particular transaction, accepted payment methods may include:

• UPI Payments: Payments through supported UPI applications.
• Credit and Debit Cards: Payments through supported card networks using our authorized payment processing partners.
• Net Banking: Payments through supported banks using available online payment facilities.
• Bank Transfers: Direct payments through NEFT, RTGS or IMPS to our officially designated company bank account.
• Authorized Payment Links: Secure payment links shared by our authorized sales representatives or payment service providers.

Available payment options may vary depending on the transaction amount, order type and payment service provider.

Customers should use only the payment methods displayed on our website or communicated through our verified official channels.

2. Advance Payment Policy

Radical TechMart operates on a standard 100% advance payment basis for product orders, unless alternative payment terms have been expressly approved in writing by an authorized Company representative.

The following conditions apply:

1. Full payment is ordinarily required before an order is processed, procured or dispatched.
2. Orders are subject to confirmation of product availability, pricing and applicable commercial terms.
3. For specially procured products, bulk orders, imported items or custom requirements, specific advance payment terms may be communicated through an official quotation or proforma invoice.
4. Partial advance payments, including arrangements such as 50% advance and 50% before dispatch, may be accepted only when expressly approved in writing by Radical TechMart.
5. Where a partial payment arrangement is approved, the remaining balance must be received and verified according to the agreed terms before dispatch.
6. Payment credit terms, if any, apply only when expressly authorized in writing.

Cash on Delivery (COD) is not available as a standard payment option.

3. Payments Against Quotations and Proforma Invoices

For industrial products requiring technical specifications, model selection, calibration, customization or special procurement, customers may receive a formal quotation or proforma invoice before payment.

Customers are requested to verify the following details before making payment:

• Product name, brand and model number
• Technical specifications and selected configuration
• Quantity and unit price
• Applicable GST and other taxes
• Freight, packaging, calibration or additional charges, where applicable
• Estimated availability and delivery timeline
• Quotation validity and payment terms

Quotations are valid for the period specified in the respective quotation or proforma invoice. Unless otherwise specified, quotations are generally valid for seven calendar days from the date of issue.

A purchase order or payment submission does not automatically guarantee product availability or acceptance of an order.

Final order acceptance is subject to verification of payment, pricing, stock availability and agreed commercial conditions.

4. Pricing, GST and Additional Charges

Product prices displayed on Radical TechMart may be subject to applicable taxes and additional charges.

1. GST will be charged according to applicable Indian tax laws.
2. Freight, packaging, insurance, calibration or other additional charges may apply depending on the product and order requirements.
3. Any applicable additional charges will be disclosed through the checkout process, quotation or proforma invoice before order confirmation.
4. Customers purchasing on behalf of a GST-registered business should provide accurate GST details before the tax invoice is issued.
5. Any payment processing or convenience charges, where applicable, will be disclosed before payment.

Certain products may display indicative, temporary or placeholder prices. Such prices do not constitute a binding offer.

Before final order acceptance, if a displayed price is incorrect or requires revision, we will communicate the corrected amount and seek customer approval before proceeding. If the customer declines the revised price, any amount already collected for the affected order will be refunded in accordance with applicable requirements. Once an order has been formally accepted at an agreed price, that price will not be increased without the customer's express agreement.

5. Payment Confirmation and Order Processing

An order will be considered paid only after successful verification of the payment by Radical TechMart or its authorized payment service provider.

For direct bank transfers, customers may be requested to provide:

• Customer or company name
• Order number, quotation number or proforma invoice reference
• Payment amount
• Transaction reference number or UTR
• Payment date

Payment screenshots or transaction acknowledgements may assist verification but do not independently establish receipt of funds.

Order processing, procurement and dispatch timelines are calculated according to the confirmed payment date and the delivery terms agreed for the order.

For partial advance payment orders, dispatch remains subject to receipt of the agreed outstanding balance.

6. Secure Payment Processing and Data Protection

We take reasonable technical and organizational precautions to protect customer information and support secure transactions.

Online payments, where available, are processed through authorized third-party payment service providers.

Sensitive payment information entered directly into a payment gateway is handled according to the security practices and privacy policies of the relevant provider.

Radical TechMart does not require customers to disclose their complete card details, CVV, banking passwords, OTPs or UPI PIN through email, WhatsApp or telephone calls.

Payment-related customer information may be used for:

• Payment verification and reconciliation
• Order processing and invoicing
• Refund processing
• Fraud prevention and dispute resolution
• Compliance with applicable financial, taxation and legal obligations

For information about the collection, use and protection of personal data, please refer to our Privacy Policy:

https://www.radicaltechmart.com/privacy-policy

7. Failed, Pending or Duplicate Payments

Occasionally, a payment may fail, remain pending or be debited from the customer's account without immediate order confirmation.

If this occurs:

1. Check the payment status through your bank, UPI application or payment provider.
2. Avoid making an immediate duplicate payment until the original transaction status has been verified.
3. Contact our customer support team with the transaction reference, payment amount and relevant order information.
4. We will assist in verifying the transaction using the information available to us and our payment service providers.
5. Any confirmed excess or duplicate payment will be reviewed and refunded or, with the customer's agreement, adjusted against an applicable outstanding payment, as appropriate.

Where a payment has not reached Radical TechMart, the reversal or settlement process may depend on the customer's bank or payment service provider.

8. Refunds and Payment Reversals

Refunds are governed by our applicable Cancellation & Return Policy, agreed commercial terms and mandatory legal requirements.

Refunds may be considered in circumstances including:

• An order cancelled before fulfillment where cancellation is permitted
• Product unavailability after payment
• Payment received against an incorrectly priced order where the customer declines the corrected price
• Duplicate or excess payment
• Eligible returns involving defective, damaged or incorrectly supplied products
• Other circumstances requiring a refund under applicable law

Approved refunds will ordinarily be initiated through the original payment method, unless another lawful refund arrangement is agreed with the customer.

For direct bank transfer payments, customers may be requested to provide verified bank account details for refund processing.

Approved refunds will ordinarily be initiated within seven working days after the refund decision and completion of reasonably necessary verification, or sooner where required by applicable law. Actual reversal or credit timelines may depend on the customer's bank, card network or payment service provider.

Any applicable deductions will be communicated and will remain subject to the agreed terms and applicable law.

For detailed conditions, please refer to:

https://www.radicaltechmart.com/cancellation-return

9. Payment Fraud Prevention

To protect customers from unauthorized payment requests and financial fraud:

• Make payments only through our official website, approved payment links or verified company bank accounts.
• Verify the beneficiary name and payment details before making a bank transfer.
• Never disclose OTPs, CVV numbers, banking passwords or UPI PINs to anyone claiming to represent Radical TechMart.
• Do not make payments to personal accounts or unverified payment requests.
• Contact our official support team if any payment instruction appears suspicious.

Any changes to company bank account details should be independently verified through our official contact channels before payment.

Radical TechMart will investigate reported suspicious transactions and cooperate with relevant payment providers or authorities where appropriate.

10. Order Cancellation and Outstanding Payments

If an order is cancelled, modified or delayed, the applicable payment treatment will depend on the order status, product category and agreed commercial terms.

Specially procured, imported, customized, calibrated or made-to-order products may involve additional restrictions after procurement or production has commenced.

Any outstanding payment obligations must be settled in accordance with the accepted quotation, proforma invoice or written agreement.

Cancellation restrictions do not exclude any refund, replacement or other remedy required under applicable law.

11. Changes to This Policy

Radical TechMart reserves the right to update this Payment & Security Policy to reflect changes in payment methods, operational procedures, business requirements or applicable laws.

Any revised policy will be published on our website with an updated effective date.

For confirmed orders, the payment terms agreed at the time of order acceptance will continue to apply unless otherwise agreed or required by law.

12. Payment Assistance and Contact Information

For payment confirmations, transaction failures, refunds, duplicate payments or payment security concerns, please contact us.

Our team will assist with payment-related enquiries and applicable resolution procedures.

Email:[email protected]

Phone: +91 88662 08247

Business Address: A-315, Swagat Rainforest 2, Below Spices and Herbs Restaurant, Gandhinagar, Gujarat, India, 382421.

Website:https://www.radicaltechmart.com/

By placing an order through Radical TechMart, customers acknowledge the applicable payment terms communicated during checkout, through the relevant quotation or proforma invoice, and through our published policies, subject to applicable law.