1. General & Product Information

1. What is Radical TechMart?

Radical TechMart is an online store operated by Radical TechArt Solution Private Limited, offering industrial measuring instruments, sensors, process control equipment, electrical products, and automation solutions across India.

2. What types of products are available?

We offer temperature, humidity, pressure, level and flow instruments, data loggers, controllers, sensors, electrical testing instruments, PLCs, HMIs, communication converters, and other industrial products.

3. Which brands are available?

We offer products from brands such as Fluke, Testo, Honeywell, Baumer, Rotronic, Elitech, Subzero, Multispan, Selec, Chint, ATC, and others, subject to availability.

4. Can I purchase a single product or place a bulk order?

Yes. We accept both individual and bulk orders. Special pricing may be available for dealers, distributors, OEMs, and bulk buyers.

5. What if the product I need is not listed on your website?

Contact us with the product name, model number, photograph, or technical specifications. Our team will help you check availability or identify a suitable alternative.

2. Product Selection & Technical Support

6. Can you help me select the correct product?

Yes. Share your application and technical requirements. Our team can assist you in selecting a suitable product based on specifications and availability.

7. Can I request a product datasheet or catalogue?

Yes. Product datasheets, catalogues, and technical specifications can be provided upon request, subject to availability.

8. Can you suggest an equivalent product for an existing model?

Yes. Share the existing model number or datasheet. Our team can help identify suitable alternatives based on technical specifications and compatibility.

9. Do you provide calibration certificates or test certificates?

Calibration and test certificates may be available for selected products. Additional charges and processing time may apply. Please confirm your requirements before placing an order.

10. Do you offer customized industrial products?

Yes. Customization may be available for selected sensors, transmitters, controllers, and other industrial instruments. Contact our team with your specifications.

11. Do you provide installation or programming support?

Basic technical guidance may be available for selected products. Installation, commissioning, and programming services are subject to separate confirmation.

3. Orders, Quotations & Payments

12. How can I place an order?

You can place an order directly through our website or contact our sales team for a quotation and order confirmation.

13. How can I request a quotation?

Share the product name or model number, required quantity, and delivery location. Our team will provide pricing and availability details.

14. Are the prices displayed on the website final?

Prices are subject to change based on stock availability, manufacturer revisions, and applicable charges. Final pricing will be confirmed at checkout or through our quotation.

15. Do you provide discounts on bulk orders?

Yes. Special pricing may be available for bulk purchases, dealers, and distributors, depending on the product and quantity.

16. What payment methods do you accept?

Available payment methods are communicated during checkout or through our official quotation or proforma invoice. Our standard payment terms require 100% advance payment unless otherwise agreed in writing.

17. Is Cash on Delivery (COD) available?

No. We currently operate on an advance-payment basis and do not offer Cash on Delivery.

18. Will I receive a GST invoice?

Yes. A GST invoice is provided for applicable purchases. Please share your correct billing details and GSTIN, if applicable, before invoice generation.

19. What should I do if my payment fails?

If your payment fails or the amount is deducted without order confirmation, contact us at [email protected] with your payment reference and transaction details.

4. Shipping, Delivery & Tracking

20. Do you deliver products across India?

Yes. We arrange delivery across India, subject to courier serviceability and product availability.

21. How long does order dispatch take?

Ready-stock products are generally dispatched within 2 to 3 business days after payment confirmation. Products requiring procurement or manufacturing may have different dispatch timelines.

22. How long does delivery take?

Delivery time depends on your location, product availability, and courier service. Estimated delivery details will be communicated wherever available.

23. How can I track my order?

Courier tracking details will be shared after dispatch, wherever available. You can use the tracking number to check your shipment status.

24. Are shipping charges included in the product price?

Shipping charges may be additional and depend on the product, weight, quantity, and delivery location. Applicable charges will be communicated before order confirmation.

25. Are all products available in ready stock?

No. Stock availability varies by product and model. Please confirm availability before placing an urgent order.

5. Cancellation, Returns, Refunds & Warranty

26. Can I cancel or modify my order?

Contact us as soon as possible if you need to cancel or modify your order. Cancellation is subject to order status and our cancellation policy. Customized and specially procured products may have additional restrictions.

27. Can I return a product if I ordered the wrong model?

Returns for incorrect selection or change of mind are generally not accepted. Please verify the model number and specifications before ordering. Applicable statutory consumer rights remain unaffected.

28. What if I receive a damaged, defective, or incorrect product?

Contact our support team promptly with your order details, invoice, photographs, and a description of the issue. We will review your request according to our return and refund policy and applicable law.

29. How long does a refund take?

Approved refunds are generally initiated within 7 working days after verification and approval. The amount may take additional time to reflect depending on your bank or payment provider.

30. Do your products come with a warranty?

Warranty coverage depends on the brand, product, and manufacturer's terms. Please confirm the applicable warranty conditions before purchasing.

31. How can I claim a product warranty?

Contact our support team with your invoice, product model, and issue details. We will guide you through the applicable manufacturer warranty process.

6. Customer Support

32. How can I contact Radical TechMart?

For product enquiries, quotations, orders, and technical assistance, contact us through the following details.

Email:[email protected]

Phone: +91 88662 78247

Website:https://www.radicaltechmart.com/

33. How can I raise a complaint?

Email [email protected] with your order number, contact details, and a description of your concern. Our team will review your complaint and assist you according to our grievance redressal policy.